Membermojo - User guide

Register

• Every orchestra member is registered on Membermojo via their email address

• To login, go to Horsham Symphony Orchestra  

• Unless you have previously set it up, login does not require a password - it is via an email link

• If you cannot remember what email address you used to join the orchestra, it'll be the one that you receive orchestra emails on!

• If you want to change your email address, then login as above and then click Your Membership

• If you are locked out of your email account and want to set up a new one, contact the membership secretary

• You can use the same email address for multiple clubs/societies that use Membermojo. When you login, click on your name in the top right corner. On the Your Organizations drop-down, select Horsham Symphony Orchestra

Set up payment

• Our preferred payment for orchestra membership is via PayPal - when you join/renew simply follow the link

• The black credit/debit card link is part of PayPal - we have no control over it. If you have issues using this option, try using a different browser.

• If you prefer not to use PayPal, you can still join/renew, but must pay by bank transfer

• We do not have Stripe payments for credit/debit card payments

• Annual subscriptions are only available per season (ie. September to July)

• If you are unable to play for a term/year, please let the membership secretary know.  Otherwise, you may encounter issues with your payments later on when you return to being active

Renew Membership

• You are advised to renew your membership before the current one expires

• It is possible to renew up to 1 month prior to expiry

• Existing orchestra members will receive an automated email 11 days prior to their membership expiring, plus another 2 days prior to expiry

• Membermojo will email you if you fail to renew your membership 

• If you do not renew within 28 days of your membership expiry date, Membermojo will deem you as an expired member

• If you are going to miss a term/year for whatever reason, please let the membership secretary know 

Common issues

1. “I am not receiving any orchestra emails” – there are several possible causes:

• you failed to renew your membership

• you clicked on the Unsubscribe link on an earlier email

• your email Inbox is full

• there was a delivery failure. In some cases, Membermojo will block sending emails to an email account; this can be released by your Membership Secretary

• in extreme (but rare) cases, there can be issues with your email provider blocking Membermojo emails. This will require you to contact your email service provider.

2. “I can’t remember what email I use to login” – speak to any committee member. They can check this easily for you.

3. “I’ve moved house/changed my mobile, what do I do?” – login to Membermojo and click on Your Membership to change the details.

4. “I’ve joined another Club that uses Membermojo, is that going to be an issue?” – no it is not. See the Register section above.

For committee members only

• All committee members, plus one or two other key individuals, have admin rights in Membermojo

• Mailing lists are available to use to send out emails, but their use is restricted to specified users (ie. specific email addresses)